Response from BBL
ถ้าคุณ ๆ คนอ่านพอจะจำได้ คุณคนเขียนเล่าให้คุณ ๆ ฟังเมื่อสองวันที่แล้ว เกี่ยวกับข้อความที่คุณคนเขียนส่งไปหาธนาคารกรุงเทพ เจ้าหน้าที่คนใดคนหนึ่งได้ตอบกลับมาแล้วครับ เค้าว่าอย่างงี้ครับ
Dear Customer,
Please kindly be informed that right now Bualuang iBanking can be accessed by Internet Explorer only. However, we will keep your suggestion for our development in the future.
Should you require any further assistance, please do not hesitate to contact us. You can also contact our phone banking center at +66-2645-5555 (from the overseas) or 1333 (from within Thailand), a 24/7 service to acquire more information. Thank you.
Sincerely,
Web operations
อ่านย่อหน้าแรกจบคุณคนเขียนก็อุทานในใจว่า “I freaking know! That is exactly what I am complaining about!!!”
พออ่านจบแล้วก็อดสงสัยไม่ได้ว่า ระบบที่มันเกือบจะอยู่กับที่มาตั้งแต่ปี 2001-2002 มันจะยังมี development in the future อีกหรือ?
เอาหละ อย่างน้อยก็อุตส่าห์ตอบกลับมาครับ ได้คะแนนตรงนั้นไปอย่างไม่มีเงื่อนไข
Jaam | Jan 9, 09 at 11:12 AM
Maybe it is an automatic response (not by computer but by basing on the guideline). I used to do that for some companies before by gathering a few questions/complaints, grouping together and deriving the keywords. Then, set up each answer for each keyword.
It is the best way to minimise the response time and unify the response to customers :-)
~ m a c s f | Jan 9, 09 at 12:24 PM
Ah! You have raised a very interesting point. So should I deduct the score I have given earlier (for responding)? :P
For the record: BBL iBanking uses ActiveX, IE-specific components, so the website will never work on any other browsers. But as far as I know, the only significant ActiveX component is the popup calendar — which can be replaced easily with Javascript. (I might be wrong. It has been a while.)
Good thing I am using Macbook Pro so I can run VMWare to get to Windows anytime. Otherwise I would have to carry 2 machines. -“-
noi | Jan 9, 09 at 4:19 PM
i’m pretty sure it’s automated. >.< Anyhow. a lot of banks seems to support only IE. SCB’s scbeasy too. (Well, i can do the basic stuff on other, but when I want to get to the easy funds, it’s only IE.. >.<
Jaam | Jan 9, 09 at 7:04 PM
I would say that it is pretty …umm… sad? for them to be able to support only IE.
Basically, I am using Internet Banking here for maybe 4 or 5 years and I could say that since FireFox came out, I have no problem to use either Westpac and HSBC Internet Banking and now for 2 years without problem on Safari as well.
Anyway, off topic, I am wondering how to use nested commenting option of WP 2.7 though. It might require complicate coding, I supposed?
Maybe the easiest for me, just search for theme that support it :-)
~ m a c s f | Jan 9, 09 at 9:50 PM
The sadest thing, I suppose, is the fact that banks claim they are using IE because “it has better security”. (Even PayPal said that.)
Anyway, nested comment is fun. Heh! :D
Jaam | Jan 9, 09 at 7:17 PM
Ah, don’t worry about nested comment. Somehow, I just enable it in discussion option and it is good to go :-) (only work for 3b but not photo blogging though, good enough anyway).